Legal Agreement
Terms & Conditions — Rules of Use at 21bd
These Terms & Conditions govern your access to and use of the 21bd platform, including all casino games, sports betting services, account features, and payment functions. Please read them carefully before registering or placing any wager.
1 General Terms & Acceptance
These Terms & Conditions ("Terms") set out the full legal framework governing use of the 21bd platform, its services, software, and content. 21bd operates the online casino and sports betting platform accessible at 21bd.club and is referred to throughout these Terms as "21bd", "we", "us", or "the platform".
References to "you", "the player", or "the user" mean any individual who visits, registers on, or interacts with the 21bd platform in any capacity. These Terms apply to all users regardless of their method of access — whether via a web browser on desktop or mobile, a saved web application shortcut, or any other interface through which the 21bd platform is delivered.
21bd reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, 21bd will post the updated Terms on this page with a revised effective date. Your continued use of the 21bd platform following any update constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically to remain informed of the current version.
These Terms are written in English and, in the event of any conflict or ambiguity arising from translation, the English version shall prevail. All correspondence between 21bd and its players is conducted in English. The platform operates under Bangladesh Standard Time (BST, UTC+6) and all time references in these Terms refer to BST unless explicitly stated otherwise.
21bd is an entertainment platform. Participation in games and sports betting on the 21bd platform involves a real risk of financial loss. Nothing on the 21bd platform constitutes financial advice, investment advice, or a guarantee of any outcome. Players accept full personal responsibility for any financial decisions made on the platform.
Binding Agreement
Registration on 21bd constitutes your acceptance of these Terms in full. No partial acceptance is permitted — use of the platform is conditional on agreeing to all provisions contained herein.
English Language Governs
These Terms are drafted in English. All communications, account notifications, and dispute correspondence with 21bd are conducted in English. The English text of these Terms is the sole authoritative version.
Terms May Be Updated
21bd may revise these Terms at any time. The effective date at the top of this page reflects the most recent revision. Continued use of the platform following any revision constitutes acceptance of the updated Terms.
2 Eligibility & Age Requirement
Access to the 21bd platform is restricted to adults who meet all eligibility criteria. 21bd enforces a strict minimum age requirement and will take immediate action against any account found to be in breach of this requirement.
To be eligible to register and use the 21bd platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:
- You must be at least 18 years of age. The 21bd platform is strictly for adults aged 18 and above. Players under 18 are prohibited from registering or using the platform under any circumstances.
- You must be accessing the platform as an individual natural person, on your own behalf. Corporate entities, automated programmes, bots, and agents acting on behalf of third parties are not permitted to register or use the platform.
- You must not be a resident of or accessing the platform from any jurisdiction in which online gambling is explicitly prohibited by applicable law and where access to the 21bd platform is blocked or restricted.
- You must have full legal capacity to enter into a binding agreement. If you are subject to any legal incapacity that restricts your ability to enter contracts, you are not eligible to use the 21bd platform.
- You must not be a current employee, contractor, consultant, or immediate family member of an employee of 21bd or any of its affiliated game content providers, unless prior written consent has been obtained from 21bd management.
21bd conducts age and identity verification as part of its Know Your Customer (KYC) process. You may be required at any time — including at registration, at the point of a withdrawal request, or at random — to submit valid proof of identity and proof of age documents. Failure to provide satisfactory documentation within the timeframe requested by 21bd will result in account suspension pending verification, and any pending withdrawal requests will be placed on hold during this period.
3 Account Registration & Verification
Each player may hold exactly one account on the 21bd platform. Multiple accounts, shared accounts, and accounts created on behalf of another person are prohibited. Registration requires accurate, complete, and current personal information.
When registering for a 21bd account you are required to provide accurate personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information submitted at registration must be truthful and must match the identity documents you hold. Providing false, misleading, or incomplete registration information is a material breach of these Terms and will result in account closure without prior notice.
You are solely responsible for maintaining the security and confidentiality of your 21bd account credentials — including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. 21bd will never ask you for your full password via email, live chat, or telephone. If you receive any communication purporting to be from 21bd that requests your password, treat it as fraudulent and report it to [email protected] immediately.
21bd employs a KYC (Know Your Customer) verification process in accordance with responsible gaming and anti-money-laundering best practices. As part of this process, you may be required to provide one or more of the following documents:
- Government-issued photo ID (National Identity Card, passport, or driving licence)
- Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence)
- Proof of payment method ownership (screenshot or statement confirming your bKash, Nagad, or Rocket account is registered to the same name as your 21bd account)
Until KYC verification is completed to 21bd's satisfaction, withdrawal requests may be placed on hold. 21bd reserves the right to request additional documentation at any point during the account lifecycle, including during routine compliance reviews. All submitted documents are handled in accordance with 21bd's Privacy Policy.
4 Deposits, Withdrawals & Payment Rules
All transactions on the 21bd platform are conducted in Bangladeshi Taka (BDT). 21bd supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. No currency conversion fees are applied by 21bd on BDT transactions.
Deposits made through bKash, Nagad, and Rocket typically credit to your 21bd account within seconds of a successful transfer. Bank transfer deposits (Dutch-Bangla Bank, City Bank, BRAC Bank) may take up to one business day to reflect. If a deposit does not credit within the expected timeframe, contact [email protected] with your transaction reference number and the 21bd support team will investigate.
Withdrawals are processed to the same payment method used for the original deposit. This policy — known as withdrawal source matching — is a standard anti-fraud control that 21bd applies to all accounts without exception. You cannot withdraw to a bKash account that was not used for a qualifying deposit on your 21bd account. If your original deposit method is no longer available, contact the 21bd support team before submitting a withdrawal request.
All withdrawal requests are subject to KYC verification. If your KYC documents have not been submitted and approved prior to your withdrawal request, the request will be held pending document review. 21bd aims to process verified withdrawal requests within 24 hours of approval during BST business hours. Processing times may be longer during public holidays in Bangladesh, including Eid, Pohela Boishakh (Bengali New Year), Independence Day (March 26), and Victory Day (December 16).
| Payment Method | Min. Deposit | Max. Deposit | Deposit Speed | Withdrawal Speed |
|---|---|---|---|---|
| bKash | ৳100 | ৳50,000 | Instant | Up to 24 hours |
| Nagad | ৳100 | ৳50,000 | Instant | Up to 24 hours |
| Rocket | ৳100 | ৳30,000 | Instant | Up to 24 hours |
| Upay | ৳200 | ৳30,000 | Instant | Up to 48 hours |
| Dutch-Bangla Bank | ৳500 | ৳200,000 | Up to 1 business day | 1–2 business days |
| City Bank | ৳500 | ৳200,000 | Up to 1 business day | 1–2 business days |
| BRAC Bank | ৳500 | ৳200,000 | Up to 1 business day | 1–2 business days |
5 Bonus & Promotions Policy
21bd offers a range of bonuses and promotional incentives to eligible players. All bonuses are subject to wagering requirements and specific terms that are communicated at the time the promotion is made available. This section sets out the general rules that apply to all bonus offers on the 21bd platform.
Bonuses credited to a 21bd account are classified as either deposit bonuses (matched to a qualifying BDT deposit), free spins (credited on specific Pragmatic Play slot titles), or odds boosts (applied to specific cricket or sports betting markets during promotional periods). Each bonus type carries its own wagering requirement, eligible game list, expiry period, and maximum withdrawal cap — these specific terms are displayed on the relevant promotional page or in the bonus notification sent to your registered account.
The general wagering requirement for deposit bonuses on 21bd is a minimum of 20x the bonus amount. This means that if you receive a ৳500 deposit bonus, you must place cumulative qualifying bets totalling at least ৳10,000 before the bonus balance — or any winnings derived from it — becomes eligible for withdrawal. Wagering must be completed within 30 calendar days of the bonus being credited. Incomplete wagering at the expiry date will result in the bonus and any associated winnings being removed from the account.
The following general restrictions apply to all 21bd bonus offers unless explicitly stated otherwise in the specific promotion's terms:
- Only one active deposit bonus may be held on a 21bd account at any given time.
- Bonuses are not transferable between accounts and have no cash value prior to wagering requirements being met.
- Bets placed with bonus funds on games classified as "excluded" from wagering contribution will not count toward wagering requirements. Excluded games will be listed in the specific promotion's terms.
- 21bd reserves the right to withdraw any bonus offer at any time without prior notice, provided that players who have already claimed the offer retain their right to fulfil the associated wagering requirement under the terms in force at the time of claiming.
- Any evidence of bonus abuse — including but not limited to low-risk hedging strategies, bet cancellation patterns, or multi-accounting to claim the same offer more than once — will result in the forfeiture of the bonus and any winnings associated with it, and may result in account suspension.
- 21bd does not offer any bonus to players who have activated self-exclusion or set a deposit limit that would prevent the qualifying deposit from being made.
Deposit Bonuses
Matched bonus funds on qualifying BDT deposits via bKash, Nagad, or Rocket. Subject to 20x wagering within 30 days.
Free Spins
Credited on designated Pragmatic Play titles. Winnings from free spins are added as bonus funds subject to applicable wagering terms.
Odds Boosts
Enhanced odds on selected cricket, BPL, and IPL markets. Odds boost winnings above standard odds are treated as bonus funds with wagering conditions attached.
Seasonal Promotions
Special reload offers tied to Eid, Pohela Boishakh, BPL season, and T20 World Cup events. Individual terms apply to each seasonal campaign.
6 Game & Betting Rules
All games on the 21bd platform are sourced from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game rules, RTP figures, and paytables are determined by the game provider and are accessible within each game's interface.
The outcome of all casino games on the 21bd platform is determined by certified Random Number Generation (RNG) technology operated by the respective game provider. 21bd does not alter, influence, or interfere with game outcomes in any way. Published Return to Player (RTP) percentages are calculated over statistically significant sample sizes and represent long-run averages — individual session outcomes may vary significantly from the stated RTP.
For sports betting, including cricket markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, the following general rules apply:
- All bets are accepted subject to the odds displayed at the time of bet placement. 21bd reserves the right to refuse or limit any bet without stating a reason.
- In the event of a match abandonment, postponement, or cancellation, bets will be settled according to the specific market rules displayed at the time of bet placement. In the absence of a specific rule, voided bets will be returned as a stake refund at odds of 1.00.
- Live in-play bets are accepted in real time. 21bd is not responsible for any delay between the live event and the transmission of odds data. Bets placed after a real-world event has already occurred (for example, a wicket falling before the odds update) may be voided at 21bd's discretion.
- Maximum win limits per bet and per market may apply. Current maximum win limits are displayed within the sportsbook interface and may be adjusted during high-liquidity events such as BPL finals and T20 World Cup knockout matches.
In the event of a technical malfunction — including but not limited to server failure, game crash, disconnection during a live dealer round, or corrupted game round data — 21bd will investigate the affected round. Where the outcome of a game round cannot be reliably determined from server logs, the bet for that round will be voided and the stake returned to the player's account. 21bd's decision regarding the outcome of any disputed round is final and binding.
7 User Obligations & Prohibited Conduct
By using the 21bd platform you agree to conduct yourself in a manner that is lawful, honest, and consistent with fair and responsible participation in online gaming. The following obligations and prohibitions apply to all 21bd players at all times.
You agree that you will:
- Provide truthful, accurate, and complete information at registration and during any subsequent KYC or verification process.
- Keep your account credentials secure and not share your username, password, or OTP codes with any other person.
- Use the 21bd platform solely for your own personal recreational entertainment, and not as a tool for any form of financial arbitrage, professional gambling syndicate activity, or coordinated betting strategy involving multiple accounts.
- Notify 21bd promptly at [email protected] if you become aware of any unauthorised access to your account.
- Comply with all applicable laws and regulations of Bangladesh with respect to online gaming and financial transactions.
You agree that you will NOT:
- Attempt to manipulate game outcomes through any software exploit, bot, script, or automated betting tool.
- Engage in any form of collusion with other players to gain an unfair advantage in any poker, live dealer, or tournament format game.
- Use the 21bd platform to launder money, process fraudulent payments, or facilitate any form of financial crime.
- Reverse engineer, copy, modify, distribute, or create derivative works based on any software, content, or intellectual property forming part of the 21bd platform.
- Attempt to access the 21bd platform using a virtual private network (VPN) or proxy server to circumvent geographic access restrictions or to disguise your true location.
- Post, transmit, or display any content that is defamatory, abusive, threatening, or harmful to other users or to 21bd staff via any platform communication channel.
- Register more than one account, or assist any other person in registering a duplicate account, for the purpose of exploiting welcome bonuses or other promotions more than once.
Breach of any of the above obligations constitutes a material breach of these Terms. 21bd reserves the right to take any action it considers appropriate in response to a breach, including immediate account suspension, forfeiture of bonus funds and associated winnings, withholding of pending withdrawals pending investigation, and permanent account closure.
8 Account Suspension & Closure
Players may request the closure of their 21bd account at any time by contacting [email protected]. 21bd may also suspend or close accounts where it has grounds to do so under these Terms. This section explains the rights and procedures applicable to both voluntary and involuntary account closures.
If you wish to close your account voluntarily, send a written request to [email protected] from the email address registered to your 21bd account. Include your username and a brief statement of your reason for closure (e.g., personal choice, responsible gaming self-exclusion). 21bd will process voluntary closure requests within 2 BST business days. Any verified real-money balance remaining in your account at the time of closure will be returned to your primary withdrawal method (bKash, Nagad, or Rocket) after standard KYC checks are completed, provided no withdrawal holds are in place.
21bd reserves the right to suspend or permanently close any player account — with or without prior notice — in any of the following circumstances:
- The player is found to be under 18 years of age.
- The player has provided false, incomplete, or fraudulent registration or KYC information.
- The player has breached any provision of these Terms, including the prohibited conduct listed in Section 7.
- 21bd has reasonable grounds to suspect money laundering, fraud, or any other illegal activity associated with the account.
- The player's account has been inactive for a continuous period of 12 months or more, subject to 21bd's dormant account policy.
- 21bd is required to do so by applicable law, regulatory direction, or court order.
Where an account is closed by 21bd due to a breach of these Terms, any bonus funds, free spins, and winnings derived from bonus funds will be forfeited. Real-money deposits that are not subject to an active fraud or AML investigation will be returned to the player after deduction of any amounts owed to 21bd. Where an active investigation is ongoing, funds may be withheld until the investigation is concluded.
For players who wish to close their account specifically for responsible gaming reasons — including problem gambling concerns — 21bd's self-exclusion tool provides an immediate account block that takes effect without any waiting period. Full details of the self-exclusion process are available on the Responsible Gaming page. Self-excluded accounts will not receive any marketing communications from 21bd for the duration of the exclusion period.
Voluntary Closure
Request account closure at any time via [email protected]. Verified real-money balances are returned to your primary withdrawal method after KYC review.
Involuntary Suspension
21bd may suspend or close accounts that breach these Terms, fail KYC verification, or are associated with fraudulent or illegal activity — with or without prior notice.
Self-Exclusion Option
Players with problem gambling concerns can activate self-exclusion immediately from their account dashboard. Self-exclusion takes effect without delay and blocks all access during the exclusion period.
Questions About These Terms?
If any part of these Terms & Conditions is unclear, our support team is available during BST hours. You can also browse our FAQ page for quick answers, or explore the 21bd platform to see what's on offer.